Floor Master Inc.
7895 Tranmere Drive, Unit 2, Mississauga, Ontario L5S 1V9
905 672 6222 · [email protected]
Last updated: Sep. 22, 2026
1. Who we are
Floor Master Inc. (“Floor Master”, “we”, “us”) is a commercial flooring and interior finishes contractor based in Mississauga, Ontario. This policy explains how we collect, use, disclose and protect personal information through our website, www.floormaster.biz, and when you contact us.
We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
2. What we collect
Information you give us: When you use our contact form, email us, call us or use the chat window on our website, we collect what you choose to provide. That typically means your name, company name, email address, phone number, and the details of your project or enquiry, including any drawings or documents you send.
Information collected automatically: When you visit our website, some information is collected automatically through cookies and similar technologies. This includes your IP address, browser and device type, the pages you visit, how long you stay, and the website or search that brought you to us.
Business visitor identification: Some of the tools described in section 5 use the IP address of a visit to identify the organisation the visit came from, for example a company or public body using its own network. This is intended to identify businesses, not individuals.
We do not knowingly collect personal information from children.
3. How we use it
- to respond to your enquiry and prepare quotes;
- to carry out, manage and follow up on work we do for you;
- to understand how our website is used and improve it;
- to identify organisations that may be interested in our services;
- to protect our website and forms from spam and abuse;
- to meet our legal, accounting and contractual obligations.
We do not sell your personal information.
We will not send you marketing emails unless you have agreed to receive them or the law otherwise permits it. Every marketing email we send will include a way to unsubscribe.
4. Consent
By submitting a form, emailing, calling or chatting with us, you consent to us using the information you provide for the purposes above. You may withdraw consent at any time by contacting us (section 10), subject to legal or contractual restrictions. Withdrawing consent may mean we can’t respond to an enquiry or complete work.
You can control cookies through your browser settings. Blocking cookies won’t stop you reading our website, though some features may not work as intended.
5. Service providers we use
We use trusted service providers to run our website and business. They process information on our behalf. Some of these providers may store or process information outside Canada, including in the United States. When that happens, the information is subject to the laws of that country and may be accessible to its courts and authorities.
We may also share information with subcontractors, suppliers and manufacturers where that’s needed to quote or deliver your project, with our professional advisors, or where the law requires it.
6. How long we keep it
We keep personal information only as long as we need it for the purposes above, or as long as the law requires.
7. How we protect it
We use reasonable physical, organisational and technical safeguards appropriate to the sensitivity of the information. Our website uses encrypted (HTTPS) connections. Access to personal information is limited to the people who need it to do their jobs.
No method of transmission or storage is completely secure, but we work to protect your information and will notify you and the relevant authorities of any breach where the law requires it.
8. Your rights
You may ask us to:
- tell you what personal information we hold about you and how it has been used;
- correct information that is inaccurate or incomplete;
- delete your information, where we are not required to keep it;
- stop sending you marketing communications.
We will respond within 30 days. We may need to verify your identity first.
9. Links to other websites
Our website may link to manufacturers, industry associations and other sites. We are not responsible for their privacy practices. Please read their policies.
10. Contact us
For any questions, requests or concerns about this policy or your personal information, feel free to reach out to us at the contact information provided above.
If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.